by BDC Bill | Oct 20, 2026 | AI & Automation
An internet lead hits your CRM at 8:12 p.m. The customer wants payment information on a specific unit, but nobody is available to respond. That is where AI voice versus call centers becomes a real dealership decision, not a technology debate. AI can respond...
by BDC Bill | Oct 18, 2026 | AI & Automation
A missed service call is not just a missed RO. It is a customer drifting to an independent shop, a lost retention opportunity, and a preventable CSI problem. So, can AI book service appointments? Yes – when it works inside a dealership-controlled process with...
by BDC Bill | Oct 16, 2026 | Sales BDC & Leads
A lead sitting unworked for 20 minutes is not a lead problem. It is a routing problem. This dealership lead routing guide is built for stores that want every sales and service opportunity owned, worked, measured, and moved toward an appointment before it goes cold....
by BDC Bill | Oct 14, 2026 | Recruiting & Training
A weak BDC hire does more than miss a call. They leave internet leads sitting in the CRM, create soft appointments, frustrate service customers, and hand your hard-earned opportunities to the next dealership. Knowing how to recruit BDC representatives means hiring for...
by BDC Bill | Oct 12, 2026 | AI & Automation
A customer submits a lead at 9:47 p.m. If your store waits until morning, the first conversation is already going to somebody else. That is where dealership AI adoption earns its place – not as a flashy replacement for your people, but as a disciplined way to...
