by BDC Bill | Oct 14, 2026 | Recruiting & Training
A weak BDC hire does more than miss a call. They leave internet leads sitting in the CRM, create soft appointments, frustrate service customers, and hand your hard-earned opportunities to the next dealership. Knowing how to recruit BDC representatives means hiring for...
by BDC Bill | Sep 28, 2026 | Recruiting & Training
A dealership BDC staffing guide should start with one hard truth: a BDC is not a place to park people between jobs. Every weak hire touches your lead response time, appointment rate, show rate, CSI, and CRM integrity. Every strong hire protects the customer...
by BDC Bill | Sep 8, 2026 | Recruiting & Training
A lead that sits untouched for 20 minutes is not a lead problem. It is an operating problem. The same goes for a service customer who never receives a declined-work follow-up, a prospect who gets a generic response with the wrong vehicle details, or an appointment...
