by BDC Bill | Oct 30, 2026 | Uncategorized
A customer submits a trade-in form at 9:14 a.m. By noon, an outsourced rep has made one generic call, logged a vague note, and moved on. Your sales manager has no useful context, no real accountability, and no control over what happens next. That is exactly why dealer...
by BDC Bill | Oct 28, 2026 | Uncategorized
A missed call is not just a missed call. It can be a lost vehicle sale, a no-show appointment, a declined repair, or a CSI problem waiting to happen. If you want to know how to audit dealership calls, start by treating every customer conversation as a measurable part...
by BDC Bill | Oct 26, 2026 | Uncategorized
A bad BDC hire does more than miss calls. They leave leads untouched, create weak CRM notes, promise appointments they cannot hold, and hand the showroom a mess. The best BDC interview questions reveal whether a candidate can own the customer conversation, follow the...
by BDC Bill | Oct 24, 2026 | Sales BDC & Leads
A lead that sits untouched for 20 minutes is not a process problem. It is a management problem. This automotive lead routing guide is built for dealerships that want every sales and service opportunity owned, worked, and measured inside the CRM. Too many stores route...
by BDC Bill | Oct 22, 2026 | BDC Strategy
The BDC manager daily checklist is not busywork. It is how you stop leads from aging, appointments from disappearing, and your CRM from becoming a graveyard of vague notes. A strong manager sees the gaps before the customer feels them. Start With Yesterday’s...
