by BDC Bill | Sep 20, 2026 | Service BDC & Fixed Ops
A fixed ops customer retention strategy is won or lost after the repair order closes. The customer who leaves without their recommended maintenance scheduled, whose declined work is never followed up, or whose call goes unanswered is already shopping somewhere else....
by BDC Bill | Sep 12, 2026 | Service BDC & Fixed Ops
A missed service appointment is not just an empty repair order. It is lost labor hours, lower technician productivity, a frustrated advisor, and a customer who may try the independent shop next time. Your dealership service scheduling process has to do more than fill...
by BDC Bill | Sep 9, 2026 | Service BDC & Fixed Ops
A service customer calling at 10:15 a.m. is not asking for a callback tomorrow. They need to know whether the store can handle a brake concern, a warning light, or the 30,000-mile service before their week gets away from them. Service BDC appointment setting is the...
