by BDC Bill | Oct 22, 2026 | BDC Strategy
The BDC manager daily checklist is not busywork. It is how you stop leads from aging, appointments from disappearing, and your CRM from becoming a graveyard of vague notes. A strong manager sees the gaps before the customer feels them. Start With Yesterday’s...
by BDC Bill | Oct 8, 2026 | BDC Strategy
A BDC is not profitable because it answers phones. It is profitable when it creates appointments that show, protects every lead in the CRM, and gives managers clear ownership of the pipeline. For dealers asking, are BDCs profitable, the answer is yes – but only...
by BDC Bill | Oct 6, 2026 | BDC Strategy
The best BDC metrics dealerships track are not vanity numbers. A BDC can log 500 calls, send 2,000 texts, and still leave real opportunities sitting untouched in the CRM. If managers cannot see who responded, who booked, who showed, and what happened after the...
by BDC Bill | Oct 2, 2026 | BDC Strategy
A lead does not care whether the person answering is sitting in your store or a vendor call center. The customer cares whether someone knows the vehicle, answers the question, earns the appointment, and follows through. That is where the in house versus outsourced BDC...
by BDC Bill | Sep 24, 2026 | BDC Strategy
A dealership does not have a lead problem when customers are waiting six hours for a reply, receiving generic texts, or disappearing after an appointment was never confirmed. It has a control problem. The right BDC consulting fixes that problem by putting ownership of...
by BDC Bill | Sep 22, 2026 | BDC Strategy
Outsourced BDCs can answer calls, but they cannot own your showroom outcome. To build an in-house dealership BDC, start with one hard rule: every lead, call, text, and appointment belongs to the dealership – not a vendor dashboard your managers barely see. Build...
