by BDC Bill | Sep 14, 2026 | BDC Strategy
A lead can look handled in the CRM and still be dead on arrival. The notes may say “contacted” while the customer got a rushed voicemail, a generic email, or no clear reason to visit. Automotive BDC mystery shopping shows what really happens between the first inquiry...
by BDC Bill | Sep 7, 2026 | BDC Strategy
A lead goes unanswered for 20 minutes. A service customer gets a generic reminder from someone who has never seen the RO history. An appointment is marked when the customer only asked for a price. Those are not minor BDC problems. They are revenue leaks, CSI risks,...
by BDC Bill | Sep 6, 2026 | BDC Strategy
A vendor tells you how many calls it made. Your CRM shows leads aging, weak appointment notes, and customers asking basic questions your team could have answered in 30 seconds. That gap is why dealerships are looking at outsourced BDC alternatives for dealerships that...
