by BDC Bill | Sep 17, 2026 | Appointments & Show Rates
A bad survey score rarely starts with the survey. It starts when a customer waits too long for a reply, arrives for an appointment nobody prepared for, or gets handed from the BDC to the showroom with no context. To improve dealership CSI scores, fix the customer...
by BDC Bill | Sep 13, 2026 | Appointments & Show Rates
A BDC can report 40 appointments set and still leave the store short on showroom traffic, sold units, service ROs, and CSI. That is why dealership appointment performance reporting cannot stop at a weekly total. Managers need a daily view of what was set, confirmed,...
by BDC Bill | Sep 10, 2026 | Appointments & Show Rates
A full appointment calendar does not pay the bills if customers never walk through the door. The fastest answer to how to improve dealership appointment show rates is not booking more weak appointments. It is building a process that makes every scheduled visit feel...
